Privacy Policy

Scope

This Policy applies to information we process about visitors, account holders, and InMato plan customers through the Services. It does not apply to third parties we identify or refer — such as official commissary or phone providers, bail bond agents, or attorneys — who have their own privacy practices.

Information We Collect

Information you provide to us:

• Account details, such as your email address and password.
• Search and support information, such as the name, facility, and booking details of the loved one you are trying to find and support.
• InMato plan purchase information, processed through our payment processor (we do not store your full card number).
• Community posts, messages to support, and questions you ask Labarna.
• Your contact preferences and mobile number if you opt in to alerts.

Information collected automatically:

• Device and usage data, such as IP address, browser and device type, pages viewed, and actions taken.
• Signup details, including approximate city, state or region and country inferred from your IP address, the registration site, and available referral and campaign information. IP-based location may be inaccurate and is not your precise device location.
• First-party visit and search history before and after signup, using a browser cookie when you choose to allow activity history. When you register in the same browser, we link that available history to your account to understand how you found and used the Services. This optional history is not recorded without that choice or when your browser sends Global Privacy Control or Do Not Track signals.
• With that consent, a separate acquisition cookie lasts up to 24 hours and carries a reported referral origin and campaign labels between our marketing websites and signup portals. It helps distinguish referrals from search engines, AI services, social networks, email or other campaigns when the browser or link supplies that information. It excludes referral paths, query strings and fragments. An internal page visit does not replace the earlier source, and original recorded arrival information is retained separately from later referrals. Missing or blocked referral information remains unknown.
• We may compare a connection’s IP address with a downloaded public Tor exit-node list without sending that visitor’s IP address to the Tor list provider. To classify a connection as a possible VPN, proxy or hosting network, our server may send its public IP address to Proxycheck; this check does not send names, email addresses, search terms, court records or document content. We cache results and limit lookup volume; when a check is unavailable or the daily allowance is exhausted, its status remains unknown. Results are provider reports or list matches at the recorded check time and may be incomplete, incorrect or outdated. Not detected does not prove a connection is unmasked. These signals do not automatically block sign-in and do not establish a person’s identity, true location, torrent activity or other browsing activity.
• The browser identifier cookie lasts up to 90 days. Visit, search and signup records follow the retention practices described in this Policy.
• Cookies and similar technologies, including local storage used to run the app and remember your preferences.

Information from third parties:

• Records and availability data from jail systems, official providers, and public sources used to return search results and alerts.
• Confirmation from our payment processor that a payment succeeded or failed.

How We Use Information

• Provide, operate, and secure the Services, including search, accounts, and InMato plan features.
• Send booking-watch and status alerts and other communications you request.
• Generate responses through Labarna and improve our help content.
• Process InMato plan purchases through our payment processor.
• Detect, prevent, and respond to fraud, abuse, and security issues.
• Analyze and improve the Services.
• Comply with law and enforce our Terms.

How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as described here:

• Service providers and subprocessors that host, secure, analyze, message, or support the Services, under contracts that limit their use of the information.
• Payment processors that handle InMato plan transactions.
• Official providers and referral partners you choose to engage — for example, when you proceed to a provider’s site or contact a referred agent or attorney.
• Legal and safety: to comply with law, respond to lawful requests, enforce our Terms, or protect the rights, property, or safety of users, the public, or InMato.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• Aggregated or de-identified information that cannot reasonably be used to identify you.

Labarna AI and Automated Processing

When you ask Labarna a question, we process your query to generate a response and to improve our help content. Labarna provides general information and does not make legal, financial, or eligibility decisions about you. Please avoid sharing sensitive personal information in your questions when it is not necessary.

Text Messaging Information

If you opt in to text alerts, we collect your mobile number and consent and use them to send the alerts you request and to honor opt-out requests. We do not share mobile opt-in or consent information with third parties for their own marketing. You can opt out at any time by replying STOP.

Cookies and Similar Technologies

We use cookies and local storage to operate the app, keep you signed in, remember preferences such as language and theme, and understand usage. You can control cookies through your browser settings; disabling some may affect how the Services work.

Data Retention

We keep personal information for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

How We Protect Information

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing. We do not sell personal information or use it for targeted advertising, and we will not discriminate against you for exercising your rights.

Utah residents have rights under the Utah Consumer Privacy Act, and California residents have rights under the California Consumer Privacy Act, as amended. Residents of other states may have similar rights. To make a request, contact us at contact@inmato.com; we will verify and respond as required by law.

Children’s Privacy

The Services are intended for adults age 18 and older and are not directed to children. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.

U.S.-Based Service

InMato is based in the United States, and the Services are intended for use in the United States. If you access the Services from outside the U.S., you understand that your information will be processed in the U.S.

Third-Party Links and Services

The Services link to or refer you to third parties with their own privacy practices. We are not responsible for the privacy practices of those parties; review their policies before providing information.

Changes to This Policy

We may update this Policy from time to time. We will update the “Last updated” date and, for material changes, provide additional notice where appropriate. Your continued use of the Services means you accept the updated Policy.

Contact Us

For privacy questions or requests, contact InMato LLC, Santa Barbara, California, at contact@inmato.com.