Terms of Service

These Terms of Service (“Terms”) govern your use of InMato. By creating an account or using the service, you agree to them. Please read them carefully.

1. What InMato is

InMato helps families locate a loved one in a county jail and connect with that facility using its own official contact and provider information. A free InMato Core account lets you search the county jail systems we cover and see each facility's phone number, email, booking details, and its official commissary and deposit providers. InMato+ adds alerts, case tracking, and local referrals.

2. We never handle your money

InMato does not collect, hold, transmit, or process funds sent to anyone in custody. When you deposit money, you do so directly through the facility's own official provider. We only show you the verified provider and the steps to use it. Your deposit is governed entirely by that provider and the facility's rules — not by InMato.

3. Eligibility

You must be 18 or older and able to form a binding contract to use InMato.

4. Subscriptions, billing, and cancellation

InMato Core is free. InMato+ is a paid subscription billed in advance on a recurring basis (monthly or annually) at the price shown at checkout. It renews automatically at the end of each billing period until you cancel. You can cancel anytime from your Account — cancellation stops the next renewal and your access continues through the period you already paid for. Except where required by law, payments already made are non-refundable.

5. Information, not legal advice

InMato provides general information to help you navigate the process. We are not a law firm and do not provide legal advice, and using the service does not create an attorney-client relationship. Rules vary by county, facility, and case and can change. For legal questions, consult a licensed attorney in your state.

6. Acceptable use

Use InMato only for lawful purposes and only to support a loved one. Do not use it to harass, stalk, or harm anyone, to scrape or resell our data, or to attempt to disrupt the service.

7. Account suspension

We may suspend or close any account we reasonably believe is being used for fraud, harassment, or any unlawful purpose, or that violates these Terms.

8. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll update the date above and, where appropriate, notify you. Continued use after changes take effect means you accept the updated Terms.

9. Contact

Questions about these Terms? Email hello@inmato.com.